 Treat
the client well
- Be interactive
- Individualize
- Avoid too much information
- Provide preferred method
- Help the client understand and remember
This presentation has discussed family planning counseling
as the most crucial aspect of client-provider interactions.
Other types of client-provider interactions can affect clients,
such as interactions with receptionists and others who do not
actually provide health services.
For effective client-provider interaction during counseling,
providers need good communication skills and technical knowledge,
as well as an understanding of the counseling process.
However, each session will be different depending on the clients
– what they know and what their goals are. In all family
planning counseling sessions, the following general principles
that have been discussed throughout this presentation should
be kept in mind.
- Treat the client well
- Be interactive
- Individualize
- Give an amount of information the client can remember
- Provide the method the client wants, if medically appropriate
- Use and provide take-home materials and other memory aids
Counseling and other interactions between clients and providers
are essential parts of the overall quality of family planning
that a client receives.
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