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Active listening involves nonverbal and
verbal skills
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Nonverbal:
what is observed
and sensed
Verbal:
what is said and heard
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Photos: B. Goldberg
Slide 20
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During an effective counseling session, a provider uses active
listening skills. Active listening involves listening carefully
to what a client says, responding in a way that encourages the
client to continue communicating, and observing nonverbal cues
to how the client is feeling. Active listening involves both
nonverbal and verbal communication.
Nonverbal communication refers to what is communicated without
words, or what is observed. We often communicate how we are
really feeling through gestures, facial expressions or tone
of voice. Providers need to be aware of the nonverbal messages
they are conveying and to recognize nonverbal messages from
clients. Nonverbal skills play a role in building trust between
the client and provider so that they can work together.
Verbal communication refers to the words that are said and
heard, as well as sounds that are not words. These sounds include
phrases such as “uh-huh,” which communicate support
and approval in some cultures.
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