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Effective communication helps clients
feel more comfortable talking about needs
Skills needed:
- active listening (both nonverbal and verbal)
- ability to use simple language
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The importance of effective communication between the provider
and client cannot be overemphasized. Providers need good communication
skills to encourage clients to feel comfortable talking about
and exploring their needs.
The next several slides discuss specific communication skills
needed by providers. These skills include active listening skills,
which are both nonverbal and verbal, as well as the ability
to explain technical information using simple language and avoiding
medical terminology.
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