- Paying full attention
- Using facial expressions
that show interest and
concern
- Using encouraging
gestures such as
nodding the head
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Providers need to be aware of the nonverbal cues they are giving,
and what these cues communicate to the client. For example,
nonverbal cues that indicate sincere caring about the client’s
needs are important.
Positive nonverbal cues include giving full attention to the
client. For example, by facing or leaning towards the client,
providers indicate they are interested in what the client is
saying. Using facial expressions that show interest and concern,
such as smiling, will help the client to relax and be more comfortable.
Using encouraging gestures will show clients that what they
are saying is important and will encourage them to talk about
themselves. Encouraging gestures by providers will vary by culture
but could include nodding the head, for example. Some nonverbal
cues, such as maintaining eye contact, may be appropriate in
some cultures but may be seen as threatening in others. An example
of a negative nonverbal cue would include frowning when a client
mentions multiple partners or premarital sex.
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