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- Interactions
with various
clinic staff
- Education
- Counseling
- Medical
procedures
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Photo: R. Lord, PROFAMILIA Columbia, Inter-American Development Bank
Slide 6
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Client-provider interactions take place with the first encounter
at the delivery site. When a receptionist greets a new client
or an administrator politely directs a client to the proper
provider, these initial interactions may affect in a positive
way how receptive the client is to working with the service
provider. By communicating clearly and in a friendly manner,
these staff members can be sure that the client goes to the
correct place and knows what to expect.
Client-provider interactions occur during group education sessions
at clinics for new clients and in outreach programs for potential
clients. These are opportunities to provide basic information
about contraceptive methods and related reproductive health
topics, such as HIV/AIDS, without in-depth counseling.
Family planning counseling is an important example of client-provider
interaction. In addition to discussing contraceptive methods,
some clients may need information or referrals for sexually
transmitted diseases (STDs), prenatal care and other issues.
Client-provider interactions about broader reproductive health
issues are an important part of many delivery systems that focus
on family planning.
Client-provider interactions occur during medical procedures
such as blood pressure checks, pelvic exams, insertions of Norplant
or intrauterine devices, or injections.
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