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Photo: B. Goldberg, FHI
Slide 5
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In this presentation, the term “client-provider interaction”
refers to any encounter between a client and a person who works
for a family planning service delivery system. Clients can be
individuals or couples seeking services.
A provider is someone who actually delivers family planning
services, such as a doctor, nurse, midwife counselor or community
health worker. Staff such as administrators, receptionists and
guards are not generally considered providers, but they also
interact with clients. These interactions also affect how clients
perceive and feel about services.
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