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Seeing
client-provider
interactions
through the
eyes of the
client |
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Photo: WHO/P. Boucas
Slide 4
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In order to place the needs of the client at the center of
family planning service delivery, providers need to see client-provider
interactions through the eyes of the client.
Client-provider interactions begin when a client comes into
contact with a service delivery system and they continue throughout
the client’s contacts with the system. All of these contacts
will affect the client’s experience.
The first interaction the client has with the service delivery
system may be with a facility that is hard to reach, a long
waiting line, or information about services. These types of
exposure to services will affect the client’s feelings
and views about family planning even though they do not involve
direct interactions with a person working in the service delivery
system.
In this presentation, we will focus on direct interactions
between clients and people working in the service delivery system.
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