Optional Activity: Developing Strategies to Improve
Client-Provider Interaction in Your Programs
Think of examples of specific actions that can be taken
to improve client-provider interaction in your programs.
Write examples on a sheet of paper.
Possible specific actions include:
- Ensure training of staff in counseling
- Educate staff in client-provider interaction
- Create information, education and communication (IEC)
support materials
- Review organization's mission, goals and structure
regarding client-provider interaction
- Determine factors that motivate staff
- Assess logistical and financial capacity
- Develop working relationships (team building) of staff
From the list of actions, choose those that you would
like to see implemented at your organization and develop
an action plan to include tasks needed to accomplish the
action, persons responsible and timelines. After you develop
an action plan, identify potential problems and think
of possible solutions.
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