- Reflective listening
- Open-ended questions
- Positive body language
- Characteristics that help communication:
- sincerity, honesty, non-judgment, respect, sense
of humor
Confidentiality is critical in
serving youth
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Photo: B. Goldberg
Slide 34
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Young people vary widely in their needs, even within the same
age group in the same country. Good communication skills can
help providers assess and meet the particular needs of a young
adult. While communication skills are helpful for serving all
clients, they are particularly important when dealing with young
people. Providers need to listen carefully to understand the
needs of each youth and to assess the level of the person's
cognitive and emotional maturity.
Good communication skills include "reflective listening,"
where the provider paraphrases a statement or question and repeats
it back to the youth. This can show understanding of the words,
as well as concerns and feelings. Also, open-ended questions,
which allow youth to talk freely, should be used. Positive body
language, such as nodding to indicate that the provider is paying
attention, is also important.
Providers can better communicate with youth by being sincere,
honest, open-minded and nonjudgmental. It is helpful to show
respect, use a sense of humor, and show they really care about
the young person's situation.
Confidentiality is very important in serving youth. Where possible,
a young person needs to be assured that information discussed
will not be revealed to others. If regulations limit total confidentiality,
providers need to tell youth about this limitation. Good communication
skills will help to build trust and make young people more likely
to continue seeking the services they need.
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