- Skills for communicating with blood donors.
- The Learning Cycle: learning through experience and applying lessons learned.
- Teamwork between members of the blood bank staff.
- Leadership skills and how to adapt to current situations.
- Effective skills in convincing potential clients to donate blood.
- Adapting your skills to communicate with different personalities among blood donors.
- Counseling Skills.
- Presentation Skills.
- How to obtain accurate information from potential blood donors.
- The cycle of worry and fear among blood donors.
- Non-verbal communication.
By enhancing these skills among staff members in the blood bank, Egyptian blood banks have successfully worked towards meeting the overall goal of promoting voluntary, regular, non-remunerated blood donors. Blood donors now receive accurate information on the benefits and risks of blood donation and are better informed of the intricacies of the blood donation process.
The TOT manual is currently available in Arabic only. For convenience multiple PDFs have been supplied so that download time can be minimized with such a large document. Download the individual sections below:
Communication Skills TOT Part 1 -- 27 pages (3.52MB)
Communication Skills TOT Part 2 -- 22 pages (2.48MB)
Communication Skills TOT Part 3 -- 26 pages (2.89MB)
Communication Skills TOT Part 4 -- 34 pages (3.20MB)
Communication Skills TOT Part 5 -- 29 pages (1.85MB)
Communication Skills TOT Part 6 -- 26 pages (2.65MB)
Communication Skills TOT Part 7 -- 16 pages (2.19MB)
